Frequently Asked Questions

  • What time is check-in and check-out?

    Check in at New Town Hotel is available from 2pm and check-out is at 11am.  If the room is ready earlier,  we will be happy to check you in  before this time. If not, you can leave us your mobile number and we will call you to let you know as soon as your room is available.

    Is reception open 24 hours?

    Yes, reception at New Town Hotel is open 24 hours, giving guests support throughout their stay in Edinburgh’s New Town. This also means late arrivals can be accommodated if you are travelling to the city later in the evening.

    Can I leave my luggage before check-in/after check out?

    Yes,  guests are welcome to leave luggage with us before check-in or after check-out, free of charge. This makes it easier to enjoy Edinburgh before your room is ready, or make the most of the city after you check out.

    What amenities are available at New Town Hotel?

    Rooms at New Town Hotel include comfortable beds, private bathrooms, free Wi-Fi, smart TVs, tea and coffee facilities, fresh linen and practical touches for an easy Edinburgh stay.

    Is New Town Hotel family friendly?

    Yes, New Town Hotel offers a range of room types suited to different stays, including rooms for guests travelling together. Our Triple and Quad Rooms can work well for families or small groups visiting Edinburgh. 

    For more information, discover our Room types.

    Is New Town Hotel dog or pet friendly?

    No, pets are not allowed at New Town Hotel. If you have any specific requirements before your stay in Edinburgh, please contact our team and we will be happy to advise where possible.

    Is New Town Hotel accessible?

    No. New Town Hotel is set within a historic Edinburgh townhouse, so there is no lift and we do not currently offer fully accessible rooms. Some areas may not be suitable for guests with mobility requirements, so please contact our team before booking and we will be happy to advise.

  • Where is New Town located?

    New Town Hotel is located on York Place in Edinburgh’s historic New Town, in the city centre. The hotel is close to St James Quarter, Edinburgh Playhouse, Princes Street, restaurants, shops and the city’s main transport links.

    How do I get to the hotel?

    New Town Hotel is located on York Place in Edinburgh’s New Town and is easy to reach by train, tram, car or airport bus.


    Trams are one of the easiest ways to get to and from the airport with fast and frequent services to Edinburgh city centre. Trams depart every 7 minutes, between 7am and 7pm, and every 10 minutes out with these hours, with an end-to-end journey of just 30 minutes. A ticket to the airport is £7.90 (or £9.50 return) and you can buy this at every tram stop.
    For more information, visit our Location page.

    Is parking available at New Town Hotel?

    New Town Hotel does not have its own private car park, but there is pay per hour parking on a first come first served basis in front of the hotel (this is free between 6.30pm and 8am).

    Nearby parking is available in Edinburgh city centre, including St James Quarter car park and Q-Park OMNI. 

    For walking times and directions, visit our Location page.

  • Is breakfast available at New Town Hotel?

    Yes, breakfast is available at New Town Hotel. Guests can start the day with freshly prepared hot and continental options, served with tea, coffee and fresh fruit juices before heading out to explore Edinburgh.

    Visit our Food & Drink page to learn more.

    Is afternoon tea available at New Town Hotel?

    Yes, afternoon tea is available at New Town Hotel. Guests can enjoy a traditional Afternoon Tea, or choose Champagne Afternoon Tea for celebrations, special occasions or relaxed afternoons in good company.

    What restaurants are close to New Town Hotel?

    New Town Hotel is close to a wide choice of restaurants, cafés and bars in Edinburgh’s New Town and city centre. St James Quarter, St Andrew Square, George Street and Broughton Street are all within easy reach for lunch, dinner or drinks. 

    Visit our Explore page for local favourites and nearby suggestions.

  • What attractions are near New Town Hotel?

    New Town Hotel is well placed for exploring Edinburgh attractions, including Edinburgh Playhouse, St James Quarter, Princes Street, Calton Hill, the Royal Mile and Edinburgh Castle. Many of the city’s best-known sights are within walking distance. Visit our Explore page for local recommendations and nearby things to do.